St Austell Handyman Terms and Conditions

Effective Date: 4th February 2025


1. Overarching Company Terms and Conditions

1.1 Definitions

  • “We,” “Us,” or “Our” refers to St Austell Handyman, its employees, contractors, and subcontractors.
  • “You” or “Your” refers to the customer or website user accessing our services or site.
  • “Services” refers to the handyman, painting, decorating, and maintenance services provided by St Austell Handyman.
  • “Website” refers to www.staustellhandyman.co.uk and any subdomains associated with it.
  • “Agreement” refers to these terms and conditions.

1.2 General Terms

1.2.1 These terms apply to all services provided by us and all use of our website. They form the basis of the contract between you and us.

1.2.2 We may amend these terms from time to time. Updated terms will be posted on our website, and continued use of our services or website constitutes acceptance of the updated terms.

1.3 Website Terms

1.3.1 You agree to use the website in a lawful manner, for its intended purposes. You must not:

  • Engage in unauthorised access or interfere with the website’s operation.
  • Post or transmit harmful, offensive, or illegal content.

1.3.2 The website content, including images, text, and design, is owned by or licensed to us. You may not reproduce, distribute, or use it without prior written permission.

1.3.3 The website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from your use of the website.

1.4 Limitation of Liability

1.4.1 While every effort is made to provide reliable services, we are not liable for:

  • Delays or interruptions beyond our control.
  • Damage arising from pre-existing conditions or unforeseen circumstances.
  • Incidental or consequential losses resulting from the use of our services.

1.5 Payment Terms

1.5.1 Payment is due upon completion of work unless otherwise agreed in writing before the service begins.

1.5.2 We accept payment via bank transfer, debit/credit card, or other approved payment methods as communicated to the customer at the time of booking.

1.5.3 For larger projects requiring a deposit, payment terms will be outlined in the quotation and must be agreed upon before work commences.

1.5.4 Late payments may incur additional charges, including interest at a rate of 5% per month on overdue balances.

1.5.5 If payment is not received within 30 days of the invoice date, we reserve the right to pursue legal action or employ a debt collection agency to recover outstanding amounts. Any associated costs will be charged to the customer.

1.6 Governing Law and Jurisdiction

1.6.1 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.


2. Service-Specific Terms and Conditions

2.1 Odd Jobs Service Terms

The following terms apply to our Odd Jobs Service:

2.1.1 Scope of Service

  • Minor household tasks, including:
    • Hanging pictures, mirrors, or shelves.
    • Assembling flat-pack furniture.
    • Minor repairs (e.g., fixing handles, tightening screws).
    • Fitting curtains or blinds.
    • Other small tasks agreed upon at booking.
  • Exclusions:
    • Specialist work requiring certifications (e.g., electrical, gas, or structural work).
    • Work requiring heavy-duty equipment or specialist materials.

2.1.2 Pricing and Charges

  • £38 for the first 30 minutes.
  • £32 for each subsequent 30-minute block.
  • Materials charged additionally, with prior customer approval.
  • Minimum call-out time for Odd Jobs Service is 1 hour. There may be occasions where we can waive this requirement for very short jobs, although the minimum charge will still apply.

2.1.3 Customer Responsibilities

  • Provide clear access to the work area.
  • Remove or protect furniture, fixtures, and belongings.
  • Notify us of any known risks or hazards.

2.1.4 Workmanship Guarantee

  • A one-year guarantee on workmanship.
  • Exclusions include issues caused by misuse, wear and tear, or external factors unrelated to our service.

2.1.5 Cancellations

  • Must be made at least 24 hours in advance.
  • Cancellations within 24 hours may incur a fee equivalent to the minimum charge.

2.2 Painting and Decorating Service Terms

The following terms apply to our Painting and Decorating Services:

2.2.1 All-Inclusive Painting & Decorating Package

  • Includes preparation, painting, and finishing for ceilings, walls, and woodwork.
  • All cracks and filling are addressed to leave the room as if new.
  • Pricing:
    • Pricing for the All-Inclusive Painting & Decorating Package is calculated based on two painters’ labour at a rate of £60 per hour in addition to set service fees.
    • Includes materials and paint.
  • Free consultation provided before work begins to assess the space, including photographs of the rooms to be painted. A consultation sheet will be shared with the customer for review.
  • Includes a six-month priority touch-up service (up to four hours of labour). Additional time required for touch-ups will be billed at our standard Painting & Decorating Service rate.
  • Includes up to 2 hours of handyman labour to rehang pictures, art, or photos, as well as mounting TVs or shelves. Additional time required for these tasks will be billed at our standard Odd Jobs Service rate.

2.2.2 Standard Painting & Decorating Service

  • Customer-led service with flexibility in task scope, such as painting specific areas as requested.
  • Pricing:
    • £27/hr per painter.
    • Customers may supply their own paint or request materials from us.
  • Customers are responsible for clearing rooms prior to arrival, though assistance with moving larger furniture can be agreed upon in advance.
  • Protection for furniture and flooring is provided during the painting process.

2.2.3 General Terms for Painting Services

  • Skilled and insured painters, fully equipped for the job.
  • Additional time or costs due to unforeseen circumstances will be charged at the agreed hourly rate, subject to customer approval.
  • Liability:
    • Not responsible for delays caused by structural defects, pre-existing damage, or hidden issues not identified during the consultation.
    • Customers must raise any issues during the final inspection upon job completion.
  • Documentation of pre-existing damage to walls, furniture, or personal items will be recorded and shared with the customer to avoid disputes.

For any questions or clarification regarding these terms, please contact our team at office@staustellhandyman.co.uk.