Step 1: Easy Ways to Get in Touch

You can contact us however suits you best:

• 📞 Call us directly
• 💬 Send us a WhatsApp message (our most popular option)
• ✉️ Fill in our website contact form or email us
• 📱 Message us on Facebook or Instagram

Step 2: Sharing Details for an Accurate Quote

To help us understand your request, we’ll often ask for photos or a short video. If that’s not possible, or if the job cannot be quoted accurately from photos and videos alone, we’ll arrange a site visit. Your estimator will collect all the measurements, details, and photos needed to provide a clear, accurate quotation.

Step 3: Clarifying the Details

For more complex, higher-value, or more detailed requests, our estimator may give you a quick call while assessing your request. This helps ensure we fully understand your needs and gives you a chance to hear what to expect in your upcoming quote. For smaller jobs, this step often isn’t necessary.

Step 4: Receive Your Quote

You’ll get your quote by email (or by phone if it’s urgent). We normally allow one working day for you to read through it along with our terms and conditions.

Step 5: Clear Pricing

Your quote will clearly show everything included. If you’re happy, simply click the big blue link in your quotation email to accept. This step is important because it is where you agree to our quotation and terms and conditions. Once you’ve accepted your quote, follow the instructions to make your deposit payment. We cannot book you in until this step is complete.

Step 6: Helpful Follow-Ups

Life is busy, so if we don’t hear from you, one of our team will call or email to check in. We follow up approximately after 1, 4, 10, and 29 days. Quotes remain valid for 30 days, so we always remind you before they expire.

Step 7: Booking Your Job

Once you accept your quote and make your deposit payment, our team will call to find a date and time that suits you best. When you book a handyman with us, you’ll always know what to expect.

Step 8: Friendly Reminders

The day before your booking, you’ll receive an email and text reminder with your confirmed date, time, and location, along with a link to press to confirm the date and time is still good.

Step 9: Your Handyman Arrives

On the day, your handyman will arrive with the right tools and materials, confirm the work to be carried out, and get set up.

Step 10: Work Carried Out Properly

Your handyman will complete the agreed tasks cleanly and efficiently. If anything unexpected arises, you’ll be consulted before any changes are made.

Step 11: Finishing Touches & Quality Check

Once the job is done, your handyman will tidy up, walk you through what’s been completed, and even check if there’s anything else you’d like looked at. This “scoping” step allows us to quote for any future work. You’ll be asked to sign off to confirm you’re happy.

Step 12: A Courtesy Follow-Up

Our office team aim to call later the same day to make sure you’re 100% satisfied.

Step 13: Your Invoice Arrives

Following your phone call, you’ll receive your invoice by email with bank details. Prefer to pay by card? No problem — we can process card payments securely over the phone.

Step 14: Thank You (and a Small Favour)

Once you’ve paid, thank you for choosing St Austell Handyman! If you loved the service, the best way to help us is by leaving a quick Google review. It only takes a minute and helps local people find a handyman they can trust.

Step 15: Requesting More Work?

If you asked us to look at anything extra, your new quote will arrive by email, and the whole process starts again.

Frequently Asked Questions

Trusted Handyman Service in Cornwall

“We’re proud to provide a trusted handyman service across Cornwall. Our handyman process is designed to be simple and stress-free. When you book a handyman with us, you’ll always know what to expect.”